To place an order, simply browse our collections, add items to your cart, and proceed to checkout. You'll need to create an account or sign in, then provide your shipping and payment information to complete your purchase.

Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service team immediately at (786) 756-6618 or email us. Once an order has been processed for shipping, we cannot make changes or cancellations.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers for wholesale orders. All transactions are secured with SSL encryption.

Standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping is available for orders placed before 2 PM EST. International shipping times vary by destination, typically 7-14 business days.

Yes! We offer free standard shipping on all orders over $150 within the continental United States. For wholesale orders over $500, we provide free expedited shipping.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history. The tracking information updates in real-time.

We offer a 30-day return policy for all unworn, undamaged items in their original packaging. Custom or personalized items cannot be returned. Returns must be initiated through your account or by contacting customer service.

Log into your account, go to Order History, and select the item you wish to return. Print the prepaid return label, package the item securely, and drop it off at any authorized shipping location. Refunds are processed within 5-7 business days of receiving your return.

Yes! We offer free exchanges within 30 days. Simply initiate a return and place a new order for the desired item. We'll refund your original purchase once we receive the returned item.

Clean silver jewelry with a soft cloth after each wear. Store in an airtight container or anti-tarnish bag. For deeper cleaning, use a silver polishing cloth or mild soap and warm water. Avoid exposing silver to harsh chemicals, chlorine, or saltwater.

Store jewelry in a cool, dry place away from direct sunlight. Keep pieces separated in individual pouches or compartments to prevent scratching. Remove jewelry before sleeping, exercising, or swimming to extend its life.

Many of our pieces are made with hypoallergenic materials including sterling silver, 14k gold, and surgical steel. Product descriptions indicate if an item is nickel-free or hypoallergenic. If you have specific allergies, please contact us before purchasing.

All our jewelry comes with a 1-year warranty against manufacturing defects. This covers issues like loose stones, broken clasps, or structural defects. Normal wear and tear, scratches, or damage from misuse are not covered. Contact us if you experience any issues.